Perform any outstanding updates on your Mac or Windows PC.

If your iPhone, iPod or iPad shows a prompt asking if you would like to Trust this computer, simply tap Trust (you may need to enter your device's passcode).

If iTunes does not recognize your device, here's what to do.Īny of these steps could be the fix for your particular issue, so try connecting your device again after each step. When attempting to connect, ensure that your device is turned on, unlocked and is showing the Home screen.

What to do if iTunes doesn't recognize iPhone, iPod or iPadĬonnect your iPhone with your computer using your Apple USB cable, then open iTunes. In this guide, we'll break down the common causes of why iTunes is not picking up your device, and how to resolve them.

The cause of this issue could stem from a number of locations including the device itself, and your iTunes installation on your computer. It can be really frustrating connecting your iPhone, iPod or iPad to your computer only to find that nothing happens - iTunes doesn't react to it at all. Additionally, if your iPod is low on power, you may need to wait for it to charge off of your computer's power supply for several minutes until iTunes is able to recognize it.Last Updated : | Wide Angle Software Why doesn't iTunes recognize my iPhone?.Try disconnecting your iPod and reconnecting it, opening and closing iTunes, and restarting your computer before reaching out to iTunes support. iTunes is somewhat notorious for experiencing problems with new devices. If iTunes doesn't seem to be recognizing your device automatically, don't despair.Wait for iTunes to complete before proceeding - this may take several minutes. You may also notice a progress bar appear at the top of your iTunes window indicating that iTunes is downloading data required to interface with your iPod. You will know this is happening if you see the trademark Apple logo appear on your iPod without prompting. Within a few moments, iTunes should recognize the iPod. When you connect your iPod, iTunes should launch automatically.

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